ANALISIS KUALITAS PELAYANAN TERPADU SATU PINTU DI KANTOR KECAMATAN SUMBAWA TAHUN 2022

Abstract

This research aims to find out how service quality and the factors that influence service quality at the Sumbawa District Office from an internal and external perspective. Reseacrh uses qualitative methods, using samples of employees and the community. Data collection techniques and informants by conducting direct interviews, observation, documentation and data analysis. The results of this research werw abtaine, that the quality of service at the Sumbawa District Office is quite good in serving the community even thoungh it is hampered by online or web-based information services. Meanwhile, the factors that influence service are information systems, human resources, facilities and infrastructure, as well as goverment regulations or policies.

In this research, we also recorder data about the existing facilities at tha Sumbawa Sub-district office which are able to support the delivery of quality service for the general public  or those with disabilities who can be served well and comfortably.